Our Appointment Terms of Service Reminder

Attention: We need to make it clear that NO CALL/NO SHOWS will NOT be tolerated. We have a very clear policy about no call/no shows and lateness and if you are a client you have signed off on it, if you didn’t read it before signing that is on you! When someone no shows for their appointment the groomer doesn’t get paid and the salon takes a hit as well. A no show appointment can not be replaced with clients on the waitlist because until that client would be able to get there it would now cause the entire day to be behind. All the staff here have been super accommodating through the entire Covid-19 rescheduling of appointments so I would expect that they could get some respect in return. Please understand I DO NOT tolerate mistreatment of my staff and when I instruct staff to ask someone to leave the property and never return you will never return here for grooming or retail services. Screaming and using foul language to my staff will get you thrown out immediately. I’m attaching the policies everyone has signed as a new client so you can read or reread them and they will be fresh in everyone’s mind.

No Show Policy– If a customer does not show for an appointment (we allow 15 minutes after appointment time before it is considered a no show) the customer will be charged for 50% of the groom and must be paid prior to scheduling another appointment. If a second No Show occurs customer will be charged 50% of the groom and will need to prepay for future appointments. Prepaid appointments due to No Shows are prepaid at 100% of the groom and is lost if you No Show for a prepaid appointment.

Cancellation Policy– All customers must cancel an appointment at least 24 hours in advance of said appointment. If 24-hour notice is not given, it will then be considered a No Show (please refer to No Show Policy).

Late Policy– If a customer is more than 15 minutes late for a scheduled appointment, it will be considered a No Show and the appointment will be canceled (please refer to No Show Policy). If a customer is within the 15 minutes of the appointment, it is up to the groomer’s discretion on whether they will have time to groom the pet. If the groomer does decide to take a pet late, there will be a late fee added on to the grooming price. There also will not be a guaranteed pickup time for the late pet.

As always we thank you for your continued support of Doggie Dolittle Pet Salon, Spa & Boutique and wish everyone continued happiness! Please be safe and healthy!